D&G Chamber of Commerce event

^{Interested in learning about that initial step in attracting your customer, the importance of good customer care and how you can make a difference within your business?  Alison Kirkwood, an HR Specialist will deliver this seminar and will discuss the following topics:}

1. ^{The sales environment: marketing for many businesses begins with the shop front.  Are your premises attractive and welcoming?}
2. ^{The relationship between every employee and the sales figures.}
3. ^{The people: "Just employ nice people" - is this enough?}
4. ^{Standards of behaviour and training}
5. ^{Communication: the importance of getting it right, whether you deal with clients by email, telephone, letter or face to face.}
6. ^{Wow your customer: a surprise will be remembered for a long time, be it good or bad.  Ways to wow your customers with low cost, pleasing surprises.}

^{To book a place please click here or contact Amanda Hyde at Dumfries & Galloway Chamber of Commerce on 01387 270866 or e-mail admin@dgchamber.co.uk}

^{Cost: Members FREE; Non-Members £5.00}